SAP Managed Services
Hand over the opertions of your SAP System Landscapes to experienced SAP Consultants!
SAP Basis Managed Services
For more than 20 years, the Basis team has been a reliable partner for the implementation of SAP Basis projects and the operation of diverse SAP system landscapes. We mainly work on the premises of our customers and enjoy their complete trust. However, it is often problematic and costly for many companies to provide office space for this purpose. Likewise, travel and accommodation expenses increase the cost of service delivery.
With SAP Managed Service Team you can now face this with peace of mind. Here you can rely on highly experienced SAP Basis consultants who, having worked for companies of all sizes and in all industries, have a broad knowledge of a wide range of problem situations and solution strategies. In this way, you receive services tailored to your needs. No matter whether simple tasks or complex migrations are pending. Take advantage of our comprehensive know-how. At any time. At any location.
SAP Basis Operation
SAP Basis Operation
We take over partial or complete Basis Operation of your SAP landscape, individually adapted to your requirements.
Health Checks and Monitoring
Health Checks and Monitoring
We analyze and optimize your SAP system landscape and also proactively monitor your SAP systems.
Software LifeCycle Management
Software LifeCycle Management
We take care of the complete lifecycle of your SAP environment – applying patches, security notes, etc.
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Die Tätigkeitsschwerpunkte des SAP Managed Service Teams
SAP Basis Consulting
SAP Technology Consulting
We see a lot.
Our consultants have accumulated an immense wealth of experience through a multitude of customer projects. Constantly changing customer requirements demand that we develop and implement customized solution strategies time and again. We are happy to share our experience with you when designing your SAP project. Benefit from our know-how and our implementation competence.
SAP Installation and Configuration
We are ready to install any SAP product system for you. No matter if they are based on SAP NetWeaver ABAP or SAP NetWeaver JAVA. We are not limited to certain operating systems or database manufacturers.
If you wish, we can include database exports in the installation procedure, for example to create a sandbox system from an image of the production system.
We coordinate the necessary technical post-processing with you and implement it completely.
SAP administration
SAP Basis Administration
The daily control of the status of your SAP system landscape belongs to the standard activities of the SAP Basis operation. Within the scope of system checks, a wide range of system states is controlled and the correction is coordinated. In addition, analysis reports are used to create forecasts for the expected future load on your SAP and database servers and a comparison is made with the available hardware resources.
SAP Operational Support
We offer to relieve your SAP team by handing over individual administration packages to us – permanently or to cover temporary staff shortages.
SAP operations management
Within the scope of SAP Basis operations management, we independently ensure the availability of your system landscape. By proactively monitoring the system status, we eliminate problems before they disrupt system operation. We document necessary adjustments to the SAP system landscape in your ITSM systems according to your specifications. On weekdays, we are available by telephone from 7:30 a.m. to 5:30 p.m. to discuss your requirements.
SAP Basis on-call service
As a supplement to our normal office hours, we offer you to solve production-critical malfunctions within the scope of on-call service. In addition to the classic 24×7 model, you can flexibly request any coverage. Our pricing model provides for hourly billing of the on-call flat rate and the hours of operation incurred.
SAP updates and upgrades
“SAP Support Package Stacks
The import of SAP Support Packages requires an analysis of the OSS notes provided by SAP in order to address potential error situations at an early stage. We are happy to take over this work for you. We import the Support Packages for you at times of low load – even on weekends.
SAP Enhancement Packages
The installation of SAP Enhancement Packages is similar to the installation of SAP Support Package Stacks. In addition, the version of the SAP NetWeaver stack may be raised depending on the enhancement package release.
With the SAP Enhancement Package 8 only the Unicode character set is supported. If it is necessary to change your character set from non-Unicode to Unicode, we will include the necessary data migration in the overall process.
We offer to accompany your release planning at an early stage in order to enrich it with our wealth of experience.”
SAP release change
During the implementation of your SAP release change project we accompany you from the first rough planning to the last rework. Due to many successful release change projects and our long-term SAP know-how, we can guarantee you a cost-effective and scheduled implementation.
Depending on your needs, you can rely on the following modules within the scope of a release upgrade project:
- Conducting a technical workshop for target release coordination Verification of the planned target system landscape
- Creation of a rough concept Examination of the prerequisites for a parallel changeover to Unicode
- Creation of the technical detailed concept and CutOver plans
- Design of sandbox systems
- Implementation of the technical release change
- Support during a Hypercare phase following the migration
Get more details in our flyer: Download PDF
SAP Migration
OS/DB Migration
An SAP OS/DB migration includes the change of the operating system and/or the database product used. The conversion is essentially based on an export of the data into a database-independent format and the subsequent import of the data into the target conversion, which was set up in advance. In addition to the change of the operating system or the database, a character conversion from non-Unicode to Unicode may also be required. The Unicode migration is technically identical to the OS/DB migration and can also be part of an OS/DB migration. However, additional preparatory work is necessary, which we will be happy to discuss with you and guide you through.
An OS/DB or a Unicode migration always requires a downtime of the SAP instance. In the case of extensive data inventories, the duration of the migration can extend over several days. In the context of a full analysis, we show you technical options that help to keep your downtime as short as possible.
We will work with you on any follow-up work for the migration and draw up a schedule. We can also take over the implementation of the rework.
Get more details in our flyer: Download PDF
SAP system and client copy
SAP system copies
Regular rebuilds of data sets in SAP instances are part of the job of every SAP Basis department.
There are usually customer-specific schedules for the execution. Nevertheless, our experience shows that both the time required for the SAP system copy and the implementation quality contain conflict potential with the specialist teams.
SAP Project Support
You need support in a new or running project? Take advantage of the experience we have gained from a wide variety of projects during our many years of existence.
In addition to the technical SAP Basis know-how, the Basis team also offers you Best Practices and Know-How from SAP Basis projects in further areas like:
- Transition of SAP environments or Data centers
- Moving systems to other locations or to other providers
- Creation of concepts for migration or operation
- Project management and organization
- and much more
Our claim is that we pass on our knowledge and enrich it in combination with our experience so that your SAP project becomes successful.
SAP performance analysis and tuning
The performance analysis and tuning of SAP systems is a complex topic due to the many components involved in and outside the SAP system is a complex topic. It is important to draw the right conclusions from the available information in order to avoid unnecessary costs or to increase the existing problem.
A structured approach to performance analysis is the basis for a successful tuning of the systems. We analyze the sub-systems as well as the infrastructure components of the SAP system step by step in order to identify the possible cause of the “bad” performance and then eliminate it in consultation with the customer.
Monitoring
Efficient security for your SAP systems through active monitoring
The daily monitoring of SAP systems is one of the most important tasks for the basis. It is essential to have permanent information about the status of the servers, systems, connections, etc. in view.
The goal of SAP monitoring is the smooth operation of SAP system landscapes through early detection of problems or the identification of potential problems (predictive monitoring using thresholds).
On Premise / Cloud
We support the operation of your SAP system on premise as well as in the cloud
Regardless of whether your SAP systems are located at your data center or at an SAP hosting provider or in the cloud, we support you in your daily tasks around the SAP Basis operation. After we can also offer additional tasks such as operation of SAP databases, OS or cloud services.
Your advantages are obvious.
Flexible and customized support of the SAP® system landscape.
Relief of your employees by taking over the time-consuming day-to-day business and thus more capacity for projects such as S/4 HANA, SAP workload in the cloud, etc.
Ensuring SAP operations around the clock.
Access to a large number of experienced SAP® Basis consultants at a fair price.
Seamless support of SAP® Basis and Libelle SystemCopy Suite.
Contact us!
If you want to learn more about the range of services offered by SAP Basis Remote Service Center team, don’t hesitate to contact us!
Consulting on system landscapes
We are happy to discuss your ideas about the operation of your individual SAP system landscapes.
